Hospitality in municipal work? In municipal work, we are often seen as the “bad guys” — the ones delivering difficult news, ensuring compliance, and navigating challenging interactions. But what if those same moments became opportunities to build trust, create understanding, and leave a lasting, positive impact?

Inspired by Unreasonable Hospitality by Will Guidara, this course explores how hospitality can transform the way code enforcement officers, inspectors, and municipal professionals connect with the public.

This isn’t about being soft or stepping away from enforcement. It’s about being intentional - using clear communication, empathy, and purpose-driven actions to guide people toward compliance while maintaining professionalism and credibility.

Through real-world examples and practical strategies, you’ll learn how small shifts in approach can reduce conflict, improve outcomes, and elevate your role as a trusted public servant.

Key Takeaways:

• Understand how “unreasonable hospitality” applies to municipal roles

• Learn how to create positive, memorable interactions—even in difficult situations

• Shift from reactive enforcement to purpose-driven engagement

• Identify opportunities to create small “magic moments” that build trust

Who Should Attend:

This training is for anyone who works with people—especially in high-stress, high-impact roles where trust, communication, and emotional safety are critical. If your work involves guiding, supporting, educating, managing, or caring for others… this is for you. Educators, healthcare professionals, law enforcement, leaders and managers, or any customer-facing professional will benefit.

If you’ve ever felt drained, disconnected, or out of patience—but still want to do right by the people you serve—this training will reset your mindset and recharge your mission.