Effective communication is the backbone of any successful building department. This dynamic session dives into the real-world challenges and solutions for strengthening collaboration across internal teams and external agencies. Learn how to reduce project delays, improve service delivery, and build a team culture rooted in trust and respect.

This engaging webinar examines the landmark disasters that shaped modern building codes, from the Great Fire of Rome to the Oakland Ghost Ship Fire. Participants will explore the causes of these tragedies, the lessons learned, and how they directly influenced the evolution of the International Code Council (ICC) family of codes. By understanding these historical events, attendees will gain a deeper appreciation for the critical role of building codes in safeguarding lives and property.

This course equips leaders and teams with the tools to proactively prepare for, navigate, and recover from crises while maintaining trust, morale, and operational stability. Participants will learn how to develop a crisis response plan, communicate effectively under pressure, and support their team emotionally during challenging times. Through real-world case studies and interactive discussions, attendees will gain practical strategies to control the narrative, minimize disruption, and lead with confidence in times of uncertainty.

This course is designed for inspectors, code enforcement officers, and municipal professionals who may be called to present findings in a courtroom setting. Participants will learn essential courtroom procedures, legal terminology, and strategies for delivering clear, concise, and professional testimony. Through real-world case studies, interactive exercises, and mock trials, attendees will gain practical skills in presenting evidence, handling cross-examinations, and maintaining composure under pressure.

We will explore strategies and best practices for building resilience and preparedness within your team by delving into the principles of crisis management, and implementing effective communication strategies to minimize the impact of crises on your business.

We will explore strategies and best practices for building resilience and preparedness within your team by delving into the principles of crisis management, and implementing effective communication strategies to minimize the impact of crises on your business.

Looking to understand more about the intergenerational workforce and the different styles on communication? Join us for a fun and interactive class on what drives the generations professionally and how to work effectively to create a harmonious and productive work environment that leverages the strengths of all generations, fostering effective collaboration and innovation.

As a bonus, the class also includes the DiSC communication profile as a means of understanding individual communication styles.

This class delves into the development of where our sense of right and wrong comes from and how it affects not only our personal ethics but also our professional ethics; which in some instances, may be very different.

Administrative search warrants are an amazing tool. Did you know that many inspectors/municipal representatives are afraid, unsure, or intimidated to serve one?

When you've "hit the wall" with a case and can no longer move forward, an administrative search warrant might be the next step!

Join us as we discuss the ASW process, completing the documents, and even getting your municipal administration on board (they might be intimidated too!). We will discuss an animal case that was very effective based on a partnership with other local agencies.

This presentation outlines the process for Tiny Homes utilized by the City of Austin, TX.

What does leadership mean to you? While leadership is a very complex subject, it's a compilation of many things, from intuition to connection to empowerment, and even sacrifice - to name a few! Many view leadership as position, privilege, and power.

With our society’s ever changing political climate, there has been in an increase of extremist movements. One notably is that of the Sovereign Citizen. At some point in your careers, you will most likely encounter a Sovereign Citizen. Understanding their thought process can have significant effect on whether it’s peaceful or challenging.

In today's diverse workplace, effective communication across generations is essential for fostering collaboration, understanding, and productivity. This course provides participants with the skills and strategies necessary to navigate the complexities of multi-generational communication successfully.

We will explore strategies and best practices for building resilience and preparedness within your team by delving into the principles of crisis management, and implementing effective communication strategies to minimize the impact of crises on your business.

Whether you’re experienced or new to case management, it’s imperative that your case is set up for success. This presentation will include the 5 W’s of project management, effective photography, preparation for court, and other organizational tips and tricks.

This class delves into the development of where our sense of right and wrong comes from and how it affects not only our personal ethics but also our professional ethics; which in some instances, may be very different.

What does leadership mean to you? While leadership is a very complex subject, it's a compilation of many things, from intuition to connection to empowerment, and even sacrifice - to name a few! Many view leadership as position, privilege, and power.

Administrative search warrants are an amazing tool. Did you know that many inspectors/municipal representatives are afraid, unsure, or intimidated to serve one?

When you've "hit the wall" with a case and can no longer move forward, an administrative search warrant might be the next step!

Join us as we discuss the ASW process, completing the documents, and even getting your municipal administration on board (they might be intimidated too!). We will discuss an animal case that was very effective based on a partnership with other local agencies.

Have you ever had a conversation with someone and thought, “I just don’t think I’m getting through …” It can be a frustrating experience, but what if you were told that the difficulty in understanding each other might be due to a generational gap?

Understanding local zoning code is part of a very important foundation for permit technicians. This class provides information on zoning as a means for communities to evolve and grow, the various uses and their affect on each other, understanding economic development and traffic control, and the trends on ancillary uses like home occupations, ancillary dwelling units, and short term rentals.

Understanding gang philosophy involves delving into the complex social, economic, and cultural factors that give rise to gangs and sustain their existence.

Join us as we delve into the sense of belonging, opportunity, cultural respect, loyalty and respect, and the generational influence present today.

Vacation season is quickly coming; are bed bugs on the rise?

Bed bugs don’t just arrive during the vacation season, they’re here every day and can be found in theaters, rentals, train stations, anywhere they can hide and hang out and multiply!

Join us for a very informative discussion on bed bugs, from finding them to eliminating and managing them.

Zoning - such an open book sometimes. As one of the most edited and amended documents that inspectors utilize, this class is a great opportunity to learn about some amazing cases and their effect on the communities.

The Legal Aspects For Code Administration is structured for individuals preparing for the Permit Technician Certification Test or the Property Maintenance Inspector Certification. We will discuss our litigious word today, local government law, State and federal law, government administration, constitutional law relating to inspections, Negligence, and Liability.

We will also discuss a variety of groundbreaking cases that have affected the role of the governmental representative and Official.

Communication is key to every effective relationship. Generational differences can provide a challenge; this disparity in communication styles can lead to misunderstandings and misinterpretations, making it all the more important for us to bridge the generational divide.